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Jones Lang LaSalle SE Your contact: Marta Marunchak marta.marunchak@jll.com #LI-MM4 Location: On-site –Frankfurt am Main, DEU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Visit our career site on the web at www.dhl-usa.com/en/careers/jobs.html As an Air Export Agent you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports and shipping carriers. Key Responsibilities: Processes, handles and distributes all required documents in the shipping area.Performs booking and booking optimization according to internal guidelines as defined by Product.Performs pickup arrangement.Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements.Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures.Interacts with Customer Service, Product, and Global Service Centers, if required Skills / Requirements: Creates and confirms transport order to ensure pickup of the shipment.Performs booking and booking optimization according to internal guidelines as defined by Product.Responsible for the accuracy of invoices, bills of lading, shipping statements, foreign currency conversions, and the achievement of key performance indicators.Prepares, controls and distributes all required Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.Checks responses from counterparts and finalizes validation of required documents.Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents.Supports Customer Service in the incident and exception management resolution.Maintains excellent relationships with suppliers, customers and oversea offices.Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance.Interacts with Customer Service, Product, and Global Service Centers, if required.